haeji collection

All items are ordered from outside the Philippines. Please be aware that international shipping involves handling by different carriers, so we cannot guarantee that items will arrive completely free from dents or other shipping-related imperfections, especially sealed albums.

For tingi/hatian orders, please keep in mind that we have no control over manufacturing or production issues, such as marks, dents, scratches, or other imperfections on photocards and other inclusions. Pre-existing manufacturing defects are beyond our control.

For albums that need to be unboxed for pooling/member selection, please note that unboxing is only done to check the member/inclusions needed for pooling. Any pre-existing manufacturing or production defects found after unboxing are beyond our control.

We are not responsible for pre-existing manufacturing defects or imperfections originating from the manufacturer. However, this does not apply to issues caused by Haeji Collection's own handling or fulfillment.

Outboxes are primarily used to protect the items inside during shipping. Minor dents, scratches, or other damage to the outbox may occur during transit and should be expected.

Items sourced from Mercari, Xianyu, Yangdo, and similar third-party platforms may have undisclosed marks, flaws, or damages. Since these items are sourced from third-party sellers, their condition may not always be guaranteed. Any pre-existing or undisclosed imperfections from the original seller are beyond our control.

INTERNATIONAL SHIPPING

For FETA (Fast ETA) items, items may arrive approximately 1 week after departure from the Korean address. However, delays may still occur due to circumstances beyond our control.

For NETA (Normal ETA) items, items may arrive approximately 3–4 weeks after departure from the Korean address. Please note that delays may occur due to international shipping, customs, weather, or other circumstances beyond our control. We kindly ask for your patience and understanding.

Our boxes need to be filled before we request shipment to the Philippines, which usually takes a month or less, depends on the volume of orders. We kindly ask for your patience during this process. Please communicate with us respectfully, as buyers who become rude or disrespectful due to impatience may no longer be accommodated for future transactions.

For Japan orders, items are generally shipped through FETA and may arrive approximately 1 week after departure. However, if NETA shipping is required, the delivery time will be longer than usual and may take approximately 2–3 months before the items arrive in the Philippines. Please understand that delays during international shipping are beyond our control.

LOCAL SHIPPING

Once your items are ready for local shipment, please allow 2–3 days or more when necessary for us to prepare and bring the parcels to J&T Express. We will message you with the shipment/drop-off date.

Please double-check your shipping details, including your name, address, and contact number, before your order is shipped. Haeji Collection will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the buyer.

Once the parcel has been handed over to or picked up by the courier, delivery and handling are under the courier's control. Any damage or delay caused by the courier may be beyond our control. We will still assist with the necessary concerns or claims when applicable.

If a parcel is returned or requires re-shipping due to circumstances attributable to the buyer, additional shipping fees may apply.

UPON RECEIVING YOUR ITEM

We strongly recommend taking a continuous and unedited unboxing video from the moment the parcel is received until all contents have been checked. This will help us verify the condition of the parcel and its contents and properly investigate any concerns.

For documentation and verification purposes, Haeji Collection may take photos/videos of the items and packing process before shipment.

For concerns regarding damaged, missing, or incorrect items, please contact us as soon as possible and provide the unboxing video, photos, and other relevant evidence, if available.

If you receive an item that is clearly not part of your order, please do not open, use, or alter it, especially if it is sealed. Contact us immediately and provide clear photos/videos so we can properly assist you.

If an incorrect item is opened, used, or altered after you have identified that it is not part of your order, Haeji Collection may require the buyer to shoulder the cost of the item or any resulting costs, depending on the circumstances and condition of the item.

DEADLINE OF PAYMENT

Please settle your payment on the given DOP (Date of Payment) to avoid delays in processing your order.

If you are unable to settle your payment by the given DOP, please inform us before the deadline. Consideration may be given depending on the circumstances.

A 1-week extension may be granted upon request and approval and will incur a ₱50 late payment fee.

Requests for an extension beyond 1 week may be considered on a case-by-case basis. If a longer extension is approved, an additional ₱50 late payment fee may apply for each additional week of extension.

If payment is not settled by the given DOP and the buyer does not communicate with Haeji Collection regarding the delayed payment, the order may be subject to cancellation. An extension is not automatic and must be requested and approved by the Haeji Collection.

If an extension is approved but payment is still not settled within the approved extension period, the order may be automatically cancelled.

DOWN-PAYMENT AND CANCELLATION TERMS

Down payments are non-refundable once an order has been confirmed, except where otherwise required by applicable law or when the cancellation is due to Haeji Collection's fault.

Once an item has been secured or purchased specifically for the buyer, buyer-requested cancellations may be subject to a cancellation fee of up to 50% of the total item price to cover reasonable expenses already incurred by Haeji Collection, such as supplier, processing, and other costs related to securing the item.

For orders that have already been secured, the buyer may be required to shoulder applicable costs incurred as a result of the cancellation. The amount will depend on the circumstances and expenses already incurred.

For orders with a down payment but an unpaid remaining balance, the buyer may request an extension to settle the balance. If the approved extension expires without payment, the order may be cancelled and the item may be put up for resale.